Shipping policy
Shipping Policy
Last Updated: August 30, 2026
Thank you for shopping with LIFA – Legal Immigrants For America. Please review our Shipping Policy before placing your order. By completing a purchase through our website, you acknowledge and agree to the terms below.
Shipping Costs
Shipping is not included in the product price.
Shipping charges are calculated at checkout based on factors such as the items ordered, shipping destination, package size or weight, and available shipping method. The total shipping charge will be displayed before you complete your purchase.
By completing your order, you agree to the shipping charges displayed at checkout.
Order Processing & Fulfillment
Many LIFA products are made, printed, embroidered, or otherwise fulfilled after an order is placed. Because of this, orders may require processing and production time before they are shipped.
Processing and fulfillment times are separate from carrier transit times. Any estimated delivery date shown at checkout or elsewhere on our website may include estimates provided by third-party fulfillment providers or shipping carriers and is not a guaranteed delivery date unless expressly stated otherwise.
Orders may occasionally experience delays due to product availability, order volume, production delays, weather, carrier disruptions, holidays, incorrect shipping information, or other circumstances outside our reasonable control.
If we are unable to ship an order within the timeframe required by applicable law, we will provide any notice, cancellation option, or refund required by law.
Shipping & Delivery Estimates
Once an order has been fulfilled and transferred to the shipping carrier, delivery times are primarily controlled by the carrier.
Carrier transit times are estimates unless the applicable shipping service expressly provides a guaranteed service.
LIFA is not responsible for carrier delays or other delivery disruptions outside our reasonable control, including delays caused by severe weather, natural disasters, transportation disruptions, labor disruptions, holidays, high shipping volume, or other carrier-related events.
Nothing in this policy limits any rights or remedies you may have under applicable law.
Tracking Information
When tracking is available, customers will receive tracking information after their order has shipped.
Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation. Tracking information may not become active immediately after a shipping label is created.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your name, street address, apartment or unit number, city, state, ZIP code, and other delivery information before submitting your order.
If you discover an error, contact us as soon as possible. We will make reasonable efforts to correct the address before fulfillment, but we cannot guarantee that changes can be made once an order has entered production, fulfillment, or shipment.
If an order is returned, delayed, misdelivered, or otherwise affected because the customer supplied an incorrect or incomplete address, the customer may be responsible for additional shipping charges associated with reshipping the order.
Refunds or replacements for orders affected by customer-provided address errors will be handled in accordance with applicable law and our other store policies.
Returned-to-Sender Packages
Packages may be returned to sender for reasons including an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or failure to retrieve a package from the carrier.
If a package is returned to us or our fulfillment partner, please contact us.
Where appropriate, we may offer to reship the order. Additional shipping charges may apply when the return resulted from an incorrect address, refusal, failure to retrieve the package, or another circumstance attributable to the customer.
Lost or Missing Packages
If tracking indicates that your package has not been delivered and appears to be lost in transit, please contact us so that we can review the shipment and, where appropriate, work with the carrier or fulfillment provider.
Customers may be asked to provide information reasonably necessary to investigate the shipment or submit a carrier claim.
The resolution of lost-package claims will depend on the circumstances of the shipment, carrier findings, applicable insurance or carrier policies, and applicable law.
Packages Marked “Delivered”
If carrier tracking shows a package as delivered but you cannot locate it, please first:
- Check around the delivery location, including porches, side doors, garages, mailrooms, and other areas where a carrier may have left the package.
- Check with household members, neighbors, building staff, or property management.
- Verify that the shipping address on your order was correct.
- Contact the shipping carrier for additional delivery information.
You should then contact LIFA if the package still cannot be located.
We will make reasonable efforts to assist with available carrier information or claims. A carrier’s “delivered” scan does not automatically determine the outcome of every claim, and any refund or replacement will be determined based on the circumstances, available evidence, our applicable policies, and applicable law.
Stolen Packages
Customers are encouraged to use a secure delivery location.
If a package is confirmed as properly delivered to the address supplied with the order and is subsequently lost or stolen from that location, please contact us. We may assist with carrier information or documentation when reasonably available.
Replacement or refund eligibility will be determined based on the circumstances and applicable law.
Damaged Packages or Products
If your order arrives damaged, defective, or materially different from what you ordered, please contact us promptly after delivery.
Please retain the product and packaging and provide photographs of:
- The damaged product;
- The exterior shipping package;
- The shipping label; and
- Any visible damage to the packaging.
This information may be necessary to investigate the issue with our fulfillment provider or shipping carrier.
Please do not discard damaged merchandise or packaging until the issue has been reviewed.
Multiple Shipments
Orders containing multiple products may be produced or fulfilled at different facilities.
As a result, products from the same order may arrive in separate packages and on different dates. Receiving only part of an order does not necessarily mean the remaining items are missing.
Separate tracking information may be provided for each shipment.
Order Changes & Cancellations
Because some LIFA merchandise may enter production shortly after an order is placed, we cannot guarantee that an order can be changed or canceled after it has been submitted.
If you need to request a cancellation or change, contact us as quickly as possible. We will attempt to accommodate the request if the order has not entered production or fulfillment.
This provision does not affect cancellation or refund rights required by applicable law.
Shipping Delays
We work to have orders produced and shipped as quickly as reasonably possible. However, delays can occasionally occur.
LIFA is not responsible for delays caused by events outside our reasonable control. If a delay triggers cancellation, notification, or refund rights under applicable law, those rights will be honored.
Refused Deliveries
Customers who refuse delivery of an order may be responsible for shipping or return-shipping costs to the extent permitted by law.
A refused package does not automatically qualify for a full refund. Refund eligibility will be determined according to the circumstances, our Return & Refund Policy, and applicable law.
Shipping Address vs. Billing Address
Customers are responsible for ensuring that the shipping address entered during checkout is the location where they want the order delivered.
LIFA is not responsible for errors caused by a customer accidentally entering a billing address, previous address, or other incorrect location as the shipping destination, except as required by applicable law.
Fraud Prevention
To protect LIFA and our customers from fraudulent transactions, we reserve the right to review, hold, cancel, or request additional verification for orders that appear suspicious or present an elevated risk of fraud.
If we cancel an order before shipment because we are unable to verify the transaction, any payment collected for the canceled merchandise will be refunded as required by applicable law.
Policy Abuse & Fraudulent Claims
LIFA reserves the right to investigate suspected fraudulent, abusive, or dishonest claims relating to missing, damaged, stolen, undelivered, or incorrect merchandise.
Providing false information in connection with a refund, replacement, chargeback, or shipping claim may result in denial of the claim where permitted by law and may result in future orders being refused or canceled.
Limitation
Nothing in this Shipping Policy is intended to waive, restrict, or eliminate any consumer right that cannot legally be waived under applicable federal, state, or local law.
If any provision of this policy conflicts with applicable law, the applicable law will control.
Contact Us
If you have questions regarding an order or shipment, please contact LIFA through the contact information provided on our website.
When contacting us about an order, please include your order number, name, email address used for the purchase, and a brief description of the issue so we can assist you as efficiently as possible.
LIFA – Legal Immigrants For America
By placing an order through our website, you acknowledge that you have reviewed this Shipping Policy and agree to its terms, subject to all rights provided by applicable law.